FAQs (Frequently Asked Questions)

How does your Same-Day Delivery service work?

Our Same-Day Delivery service is designed for ultimate convenience! Simply place your order and we’ll ensure your vape products are delivered to your designated address within our service areas on the very same day.

Is there a minimum quantity of items required for an order to be delivered?

Yes, to ensure efficient processing and delivery, our store requires a minimum purchase of two (2) pieces for all orders. This applies to all products on our site.

Do you offer free shipping, and what are the conditions?

Absolutely! Aus Vape Express provides FREE Aus Post delivery for all orders totaling over $200. Once your cart reaches this amount, the free standard Aus Post shipping option will become available at checkout.

What happens if I miss my Same-Day Delivery?

If you are not available to receive your Same-Day Delivery, our delivery team will attempt to contact you. If unsuccessful, your order may be returned to our facility. We will then contact you to arrange a re-delivery, which may incur an additional delivery fee, or discuss an alternative arrangement such as store pickup (if applicable). Please ensure someone is available at the delivery address during the expected delivery window.

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